Paratransit

(844) TOPS-911 • (844) 867-7911
IMPORTANT: This number is for escalation service issues only. 
It does not replace 911 for emergencies or the standard TOPS Customer Service line for general inquiries.​

URGENT ESCALATIONS:
Situations requiring immediate attention while u​sing TOPS.

MISSED RETURNS:
You missed your return trip and need immediate help.

LOCATION ISSUES: 
You are not at your expected pickup or drop-off location.

LATE VEHICLES: 
​Your vehicle has not arrived within your scheduled pickup window.
 

BCT’s paratransit service is a shared-ride for persons with physical, cognitive, emotional, visual, or other disabilities which functionally prevent them from using the BCT fixed-route bus system permanently, temporarily or under certain conditions. The estimated travel time of a TOPS! trip is similar to the same trip, including transfers and walking time, of a fixed-route bus. The one-way fare per trip is $3.50 and must be paid to the driver upon boarding the vehicle. Passengers must have the exact fare since drivers do not make change.

• Download TOPS! Rider's Guide​ (PDF, English)
• Descargar TOPS! Guía del Usuario (PDF, Español)

Applicants applying for Americans with Disabilities Act (ADA) transportation services must complete the application process to determine ADA eligibility.  Every applicant should receive written notification of eligibility within 21 days of receipt of a completed application. If your eligibility determination is not made within 21 days of completing the application process, you will be able to use TOPS! until a determination is made. Applicants are strongly encouraged to contact BCT Customer Service at 954-357-8400 to discuss the eligibility criteria and other Transportation OPtionS (TOPS!) available through the TOPS! program. Disability alone does not confirm eligibility for ADA Paratransit. An in-person functional assessment is required to complete the eligibility process.

Conditionally eligible ADA Paratransit riders with current/active eligibility may use the fixed-route service free of charge. For information on this program please call BCT Customer Service, 954-357-8400.

​Download ADA Service Area Map (PDF)

Bus Pass Program, customers can only be issued one (1) bus pass in a calendar month.

Returned, lost, stolen, or damaged bus passes will not be replaced.

Applicants seeking Transportation Disadvantaged (TD) Paratransit or Bus Pass transportation services are encouraged to contact customer service at 954-357-8400 to discuss the eligibility criteria and other transportation options available through the TOPS! program.

TD-Paratransit eligibility criteria requires the applicant to qualify by disability and/or current Federal Poverty Level Guidelines at the 225 percent level. TD-Bus Pass eligibility is determined by income compliance with the current Federal Poverty Guidelines at the 225 percent level.

TD eligible recipients may receive bus passes via U.S. mail or in person at Government Center West only.​

Download the following forms:

​Download TD Income Guidelines (PDF)
Download TD Bus Pass Program Application (PDF)

Additional Required Information for the Broward County TD Bus Pass Application.​

If you are notified that you need to submit a "Lifetime Earnings Record"  and a "Benefit Verification Statement" with your Broward County TD Bus Pass or TD Door to Door application, you may access both documents online from the Social Security Administration www.ssa.go​v.

Download directions to access and print the required documents (PDF)

TOPS! service is available during BCT's fixed-route service time, which is from early AM until late PM. Staff is available to assist customers who would like to drop off, or have questions regarding applications or other documents at the office located at Broward County Transit - Paratransit Division, 1 N. University Drive, Suite 2400-B, Plantation FL 33324 Monday-Friday (excluding holidays) between 9AM and 4PM. Please make sure to bring your current/valid Florida Driver's License/Government-issued photo ID when coming to our office. Application approvals are not available in-person. All approval letters are distributed by USPS mail.

Holiday Hours

TOPS! is available from 6:45AM to 10:15PM on the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Standing orders are automatically canceled on these holidays. Riders who need service must make a trip reservation with the call center at 1-866-682-2258.​​​​​​
 

​Paratransit Rider's Choice is a program for existing paratransit customers. The program provides a transportation ch​oice for customers and enhances the Paratransit service. Some customers ​may prefer the convenience of same day taxi trip service to the​ pre-scheduled TOPS paratransit service.

​Must be a currently eligible TOPS customer with at least 6 months of TOPS eligibility AND taken at least 50 trips on TOPS.

More information about the Rider'​​s Choice program.

TOPS! offers customers automated systems to review or cancel existing trips, check trip window time, and for some customers​​​ schedule new trips. Simply call 1-866-682-2258 or visit MyTopsTrips.org to create an account. Customers will be prompted for their Client ID and password, entered as the customers’ 2-digit birth month, 2-digit birthday and​ 4-digit birth year, to access the automated system. Unconditional ADA customers may also schedule a trip to an address in their trip history or account 24 hours a day 7 days a week online at MyTopsTrips.org

Reservations may be made by contacting the TOPS! Call Center at 1-866-682-2258 one to three days in advance between 8AM and 5PM. Unconditional ADA customers may also make reservations 24 hours a day 7 days a week online at My TOPS! Trips​.

​When reserving your ride you must have:

• Client ID Number
• First and last name
• Telephone number
• Date of travel
• Requested appointment time (you will be given a pickup time)
• Complete pick-up address
• Complete destination address with telephone number
• Whether you will be accompanied by a personal care attendant (PCA) and/or companion.

ADA eligible visitors will be served for a period of 21 days – during a 365-day period. Your approving agency may submit your request to us either by fax at 954-357-8345 or email at Paratransit@broward.org. Visitors will be notified of the determination regarding status as an ADA eligible visitor by mail.

TOPS! Speaker's Bureau is specifically designed to reach out to social service agencies and the general public. The purpose of the Speakers' Bureau is to provide vital information about transportation services in Broward County, particularly paratransit services.

Speakers are available to discuss Broward County's Paratransit system including service provisions, application and evaluation procedures, functional assessments, eligibility classifications, travel rules and regulations and travel training.

Speakers from the Section are available to speak at social service organizations, community groups, professional groups, schools, churches and the workplace. The service is free to all organizations. Please e-mail Paratransit@broward.org with the requested information below and a Paratransit professional will communicate with you promptly.

1. Name
2. Title
3. Name of organization
4. Address/City/Zip Code
5. Phone number
6. E-mail address
7. URL address (optional)
8. Brief description of organization
9. Comments

Click here​ for details on evacuation transportation of Paratransit eligible riders.

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