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Broward County Governmental Center
115 S. Andrews Ave., Fort Lauderdale, FL 33301

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Riders Choice

  1. Broward.org
  2. /Riders Choice

Rider’s Choice Changes from 2 Trips Per Day Limit to 14 Trips Per Week Limit

In response to customer feedback, BCT is launching a 6-month pilot changing the daily trip limit in the Rider’s Choice program. The Rider’s Choice pilot changes the 2 trips per day limit to 14 trips per week (Sunday 12AM-Saturday 11:59PM). The maximum subsidy will remain at $30 per trip, and customers will be limited to 14 Rider’s Choice subsidized trips per week (Sunday-Saturday) to give them additional travel flexibility by allowing more trips in a single day.​

Rider’s Choice Changes from 2 Trips Per Day Limit to 14 Trips Per Week Limit

In response to customer feedback, BCT is launching a 6-month pilot changing the daily trip limit in the Rider’s Choice program. The Rider’s Choice pilot changes the 2 trips per day limit to 14 trips per week (Sunday 12AM-Saturday 11:59PM).  The maximum subsidy will remain at $30 per trip, and customers will be limited to 14 Rider’s Choice subsidized trips per week (Sunday-Saturday) to give them additional travel flexibility by allowing more trips in a single day.​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​What is it?

The Paratransit Rider's Choice program is a program for existing paratransit customers. The program provides a transportation choice for customers and enhances the Paratransit service. Some customers may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Rider'​s Choice trip can be a same day, direct to your destination.

View the Rider's Choice Program Guide (PDF).

Eligibility Requirements

Must be a currently eligible TOPS customer with​ at least 6 months of TOPS eligibility AND taken at least 50 trips on TOPS.

View the Rider's Choice Program Enrollment Form (PDF)​.

How Does the Program Work?

Customers are issued a Rider's Choice payment card which pays up to $30 of the trip’s actual metered fare when traveling with an authorized taxi company within Broward County. The card is valid for use only in Broward County. 

Customers must have their Rider's Choice payment card when traveling. If not, customers will be responsible for the entire cost of their taxi trip.​

Participating in the program does not affect one's TOPS eligibility or use.

Authorized Transportation Companies

Customers have the choice of the following Rider's Choice authorized transportation  companies in Broward County that are authorized to accept the Rider's Choice payment card. Customers must have their Rider's Choice payment card with them when traveling for payment. If not, customers will be responsible for the entire cost of their trip.

Transportation Companies authorized to accept the Rider’s Choice Program payment card as of March 12, 2026:

Transportati​​on Company

Telephone Number

Wheelchair Accessible Taxicabs

Aunaka Express Taxi
 

954-632-8262

NO

​​Flywheel Central
 		​754-354-8400
 		​YES​
 

Prestige Cab
 

954-909-9911 

YES

United Cab of Broward

954-444-2222

YES

Yellow Cab
 

954-777-7777

YES: 954-565-2800

​For all taxi service related complaints, please contact Broward County’s Environmental and Consumer Protection Division. Environmental and Consumer Protection accepts written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call 954-357-5350 or send us an e-mail. You may also submit a Consumer Complaint.

Download list of Transportation Com​panies (PDF).

​​​​Protect Your Card from Damage

To limit the possibility of the card getting damaged, riders should keep their Rider's Choice cards away from all magnets and cell phones.Please report a damaged card to Paratransit 954-357-8405 or email RidersChoice@broward.org.

Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Rider's Choice taxi the same day. Do not make a reservation on TOPS and a taxi for the same trip.

​Subscriptions

If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at 1-866-682-2258.

Contact Us

For all otherprogram questions, please contact the Rider's ChoiceProgram at 954-357-8405 or email RidersChoice@broward.org. ​

Rider's Choice Available Trip Balance

See Balance

Sign up for Rider’s Choice

Sign Up

View the Rider's Choice Program Guide (PDF)

Download Program

​Frequently Asked Questions 

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12 of 12 items

Updated Aug 25, 2026

If the payment card reader in the taxi is unable to process your Rider's Choice Card for any reason, please ask the driver to contact taxi dispatch to process the card. The taxi dispatch staff is trained to process Rider's Choice Cards. ​You may also call 954-357-8405 to verify if the payment card reader inside the taxi processed the payment.

Updated Aug 25, 2026

At the end of the trip, swipe your card in the card reader in the back of the taxi. If your card does not have an available trip balance, you will be responsible for paying the entire fare. You must pay any meter rate above $30 using cash or credit/debit card.

Updated Aug 25, 2026

Only the eligible rider may possess and use the Rider's Choice card. Misuse, like allowing someone else to use your card, of the Rider's Choice Card can lead to suspension from the program.

Updated Aug 25, 2026

No.

Updated Aug 25, 2026

The ​program payment card pays up to $30 per one-way trip. Customers are responsible for paying any remaining balance.​​

Updated Aug 25, 2026

​​You are limited to 14 one-way taxi trips within Broward County per week (Sunday-Saturday).​

Updated Aug 25, 2026

No. The Rider’s Choice Card cannot be used to tip the driver.​

Updated Aug 25, 2026

Call a Rider's Choice authorized transportation company to book a trip as soon as you know you will need a taxi. Tell the dispatcher the time and place you wish to be picked up in Broward County, as well as your trip destination in Broward County.​

Updated Aug 25, 2026

Report lost, stolen, or damaged Rider's Choice Card as soon as possible to the Paratransit office by calling 954-357-8405, or email RidersChoice@broward.org. Once a Rider's Choice card is reported as lost, stolen, or damaged, it will be deactivated immediately. A newly-issued Rider's Choice Card will be mailed to the registered rider via first class U.S. Mail. New or replacement cards may only be mailed to the registered rider’s mailing address on file.​​

Updated Aug 25, 2026

 

Contact Broward County's Consumer Complaints. Written complaints are accepted from customers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call 954-357-5350 or email consumer@broward.org. You may also submit a General Co​mplaint Form.​

Updated Aug 25, 2026

You may use your Rider's Choice payment card as soon as you receive it and whenever taxi service is available within Broward County.​

Updated Aug 25, 2026

Yes. ​You must maintain your paratransit eligibility to continue to be part of the Rider's Choice Program. If your paratransit eligibility expires, your Rider's Choice Card will expire on the same date. By keeping your TOPS eligibility current you will keep your Rider's Choice Program payment card valid.

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