Broward County’s Regional 911 System serves 28 of Broward County's 31 municipalities through a coordinated emergency communications network designed to improve response times, enhance interoperability, and deliver consistent, measurable performance. Calls are routed to one of three Public Safety Answering Points (PSAPs) located in Coconut Creek, Pembroke Pines, and Sunrise, where trained telecommunicators process emergency calls and coordinate the appropriate response. The cities of Coconut Creek, Coral Springs, and Plantation operate independent emergency communications systems and do not participate in the regional network.
The foundation of today's regional system was established by Broward County voters through a 2002 Charter amendment that called for a countywide emergency communications infrastructure to support coordinated emergency response, closest-unit dispatching for life-threatening emergencies, and regional public safety collaboration.
This vision was realized on October 1, 2014, when Broward County’s Regional 911 System was officially launched. This new system consolidated eight public safety answering points and transitioned 29 municipalities to being served by three regional communications centers operating under common technologies, call-taking procedures, and dispatch protocols.
Broward County’s Regional 911 System is funded and governed by Broward’s Board of County Commissioners, and operated by the Broward Sheriff's Office under established performance standards and service expectations.
Our Mission
ORCAT’s mission is to serve people by delivering a resilient, secure, and seamlessly integrated public safety communications network that ensures urgent assistance is always within reach. We operate at the intersection of technology and humanity, providing the digital safety net that links individuals in crisis with skilled first responders ready to assist.
Supported by a dedicated team of more than 60 professionals, we work around the clock to ensure these systems operate seamlessly, providing a vital link between the community and the first responders who protect it.
While technology is at the heart of what we do, people are at the heart of why we do it. Every enhancement we make, every system we deploy, and every partnership we strengthen is driven by a single purpose: ensuring that help is always within reach when it matters most.
We envision a safer, more connected Broward County where innovative technology and strong partnerships deliver fast, accurate, and resilient emergency communications. Through collaboration, modernization, and a commitment to service, ORCAT helps build a community where every call for help is met with confidence and clarity.
How are we doing?
ORCAT publishes monthly 911 performance reports to promote transparency and keep residents informed about the performance of Broward County's Regional 911 System. These reports provide insight into key operational metrics, support accountability, and help guide continuous improvement and strategic investment in the technologies and services that connect our community to emergency assistance.
We value your feedback. If you recently contacted 911, we encourage you to share your experience through the 911 Feedback Form. Your input helps us evaluate service delivery, identify opportunities for improvement, and continue our commitment to providing exceptional public safety communications services to Broward County residents, businesses, and visitors.
