Assistance
Suggestions appear as you type. Matching items open automatically while you search.
Special care has been taken in the design and construction of Airport facilities to ensure safe, convenient and easy access for travelers with disabilities. This includes the parking garages, terminals, and Rental Car Center.
The airport has partnered with the following program to provide further assistance where needed:
FLL HIDDEN DISABILITIES SUNFLOWER PROGRAM
FLL officially launched its Hidden Disabilities Sunflower Program (HDSP) in December 2021. The mission of the HDSP is to provide a discreet way for adults and children with hidden disabilities to show they need additional support or just a little more time with airport processes.
The HDSP was developed to enhance the experience for guests and employees with hidden disabilities and to ensure that FLL employees are able to identify and discreetly provide additional assistance or extra care where needed.
Program participation is voluntary. Airport guests and employees may request free sunflower identifiers, such as lanyards and pins via email: contactfll@broward.org. Sunflower identifiers will be mailed to the Airport guest or employee or in person, based upon appointments. In the future, Sunflower identifiers may also be available at the Ground Transportation booths or volunteer desks in the baggage claim areas of all terminals and the volunteer desk in the Rental Car Center.
BACKGROUND
The Hidden Disabilities Sunflower Program was first launched at Gatwick Airport in the United Kingdom in May 2016. It has since been adopted in the U.K. by all of the major airports, many supermarkets, railway stations, leisure facilities, and many other organizations. In addition, it is starting to gain global traction and many US airports have begun to implement the program. For more information, click here.
If you require wheelchair service or similar assistance for passengers with disabilities, please contact your airline. The airlines must make these arrangements. You will find a directory of airline phone numbers and website addresses in the Tenant Directory.
If you want to make the Broward County Aviation Department aware of an accessibility concern or complaint, please send an email to FLL’s Americans with Disabilities Act (ADA) Coordinator, Linda Merrill at lmerrill@broward.org.
Americans with Disabilities Act (ADA)
The Office of Intergovernmental Affairs and Professional Standards administers the County's overall ADA grievance procedure. Persons with ADA complaints regarding the Fort Lauderdale-Hollywood International Airport can contact the Aviation Department's ADA Coordinator noted above.
If the department's response does not adequately resolve the complaint, you may file a formal grievance with the Office of Intergovernmental Affairs and Professional Standards or call 954-357-6500.
The Broward County Aviation Department (BCAD) must ensure that no person shall on the grounds of race, color, national origin (including limited English proficiency [LEP]), sex (including sexual orientation and gender identity), creed, or age, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 (PL 100.259), Section 520 of the Airport and Airway Improvement Act of 1982, and related authorities (Title VI and related requirements), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity that receives U.S. Department of Transportation funding. Title VI also prohibits retaliation for asserting or otherwise participating in claims of discrimination.
Under Title VI and related requirements, Broward County’s Fort Lauderdale-Hollywood International Airport (FLL) is required to take affirmative action to ensure that there is nondiscrimination in all of its operations. For additional information about FLL’s Title VI Plan, policies, and complaint procedures, please see the documents below:
FLL offers four outside, accessible Pet Relief Areas with complimentary waste disposal bags. They are located on the lower level, outside of each baggage claim area.
- Outside of Terminal 1 under the walkway from the garage.
- Outside the Palm Garage across from Terminal 2.
- Outside the Palm Garage across from Terminal 3.
Outside the Palm Garage across from Terminal 4.
FLL has added six indoor Service Animal Relief Areas (SARAs) as part of the airport's ongoing terminal modernization and expansion programs. The SARAs are open in Terminal 1 (B/C Connector, Concourse A, the U.S. Customs Federal Inspection Station); Terminal 2, Concourse D; Terminal 3, Concourse F, and Terminal 4 Concourse G.
FLL provides an innovative feature at all parking facilities for passengers with upper body mobility limitations. This unique ADA Parking Access Feature allows patrons to access the parking lots without pulling a ticket. Vehicle information is recorded via speakerphone and remote camera and parking charges are calculated upon exit.
Once inside, all on-site garage facilities feature:
- Clearly designated disabled parking spaces.
- High-top van parking.
- Curb cuts, ramps, level entrances, elevators and automatic doors.
- Elevator control panels, incorporating Braille, with adjusted height requirements.
- Terminal shuttle buses (with boarding areas conveniently located close to disabled parking spaces) that are wheelchair accessible and operate continuously throughout the day.
For quickest, most convenient access to the terminals, follow these parking guidelines:
FROM GARAGE TO TERMINAL PARK ON
Palm Garage 2, 3 and 4 Level 1
Hibiscus Garage 1 Level 2 (east end)
If you must park on any other level, take the elevator to Level 1 and cross at the crosswalk or ride the shuttle to the west end of the garage complex.
Standard parking rates apply, however FLL will provide courtesy parking to individuals that operate qualifying vehicles as follows:
- Displaying a Florida Toll Exemption permit or
- Containing specialized equipment for utilization by a person who has a disability, such as foot or hand controls, lifts or ramps
- Displaying "DAV" or "DV" license plates on disabled American veterans' vehicles
Subject to Aviation Department verification procedures, drivers of such vehicles do not pay parking fees when they use a cashier lane to exit the garage. Before the cashier rings up your transaction, kindly advise them that you are eligible for courtesy parking. Please note that this courtesy does not apply to off-site surface lots (Overflow), or reserved parking spaces.
Veterans that display "DAV" or "DV" license plates on their vehicles do not pay parking fees when they use a cashier lane to exit the garage. Before the cashier rings up your transaction, kindly advise them that you are a disabled veteran and have a "DAV" or "DV" license plate on your vehicle. For more information about this courtesy parking allowance, visit section 316.1964 of the Florida Statutes. Please note that this courtesy does not apply to off-site surface lots (Overflow), valet parking or reserved parking spaces.
Travelers with special needs have numerous ground transportation options at the Airport.
- Taxis - provide transportation for passengers with folding wheelchairs at no additional charge. Wheelchair-accessible vans are also available at no additional charge, but advance notice is recommended. For information or to arrange for a van, contact the wheelchair taxi dispatch at 954-270-9535 or visit the Ground Transporation Booth in baggage claim for further information.
- Car Rentals - With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your rental car company for further details.
- Public Transportation - Tri-Rail feeder buses and Broward County Transit (BCT) buses accommodate riders in wheelchairs.
The Transportation Security Administration (TSA) offers designated lanes for passengers needing special assistance through the security checkpoint. Passengers with a disability or medical condition can plan ahead of their travel date by calling the TSA Cares helpline at 1-855-787-2227. You can also get information about items allowed through security or ask general questions to enhance your airport experience.
The airlines will provide wheelchair assistance upon request.
In some cases, non-ticketed escorts may accompany minor children traveling alone or passengers requiring special assistance to the gate. Escorts must obtain a gate pass to accompany a ticketed passenger to the gate.
Airlines issue gate passes solely at their discretion. The traveler can make the request for a gate pass when they make their airline reservation (by telephone) or at the ticket counter the day of travel. The airline will request information about the proposed non-ticketed escort (name, date of birth, etc.).
The traveler and the non-ticketed escort must check in at the airline’s ticket counter on the day of travel, where the airline will issue the gate pass. The escort must show a valid government photo ID to receive a gate pass.
Please note that a gate pass is only good for that leg of the trip. If the traveler needs a non-ticketed escort at the gate when they return to FLL, they must request a separate gate pass for that leg of their trip.
Wheelchair accessible restrooms are located throughout the terminals and Rental Car Center (RCC). Family Restrooms are available in select locations in Terminals 1, 2, 3, and 4 and the Rental Car Center.
Braille signage and raised numbers are available in all the elevators located throughout the airport.
For passengers who are hearing impaired, visual paging options are available on flight information display screens on the upper and lower levels of each terminal. Contact the Communications Center at 954-359-1201 to display a message.